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Worker as Customer Success Project Manager:
• Designed and effectively iterated the customer training process to maximize the attitudinal loyalty and churn rate
• Guided clients to ease the discovery of the Pearltrees App through more than 300 hours of training workshops
• Successfully Managed a portfolio of 30 institutional clients, leading to a 110% churn rate
• Administered the customer support in English and in French for the 3.5 million Pearltrees' customers