Pearltrees

Lucas Barbier

First Name
Lucas
Last Name
Barbier
Professional Since
Oldest experience
Years Experience
48
  • Built and implemented sales operations with Brands
  • Designed and effectively iterated the customer training process
  • Successfully Managed a portfolio of 30 institutional clients,

Project Manager, Pearltrees, Pearltrees Customer Success

START Date
END Date

Worker as Customer Success Project Manager:

• Designed and effectively iterated the customer training process to maximize the attitudinal loyalty and churn rate

• Guided clients to ease the discovery of the Pearltrees App through more than 300 hours of training workshops

• Successfully Managed a portfolio of 30 institutional clients, leading to a 110% churn rate

• Administered the customer support in English and in French for the 3.5 million Pearltrees' customers

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