International Support Manager, Artemis Management Systems, Artemis 7000, Artemis ProjectView, Artemis CostView, Artemis TrackView, Artemis ResourceView

START Date
END Date
Experience Hours (Planning & Scheduling)
4000
Experience Hours (Cost Management)
2000
Artemis Management Systems
IT Engineering Projects
International Support Manager
Artemis 7000
Artemis ProjectView
Artemis CostView
Artemis TrackView
Artemis ResourceView
Berkshire (EU.UK.BER)
planning
scheduling
earned value
management
Software Development
Support
Pre-Sales

Started off in the PC Business Unit providing technical support for Artemis 7000. I worked in many positions including pre-sales, consulting, software development manager (Consulting) and the International Support Manager covering every country outside of North America and Japan.



In this role I re-organised support so it became more customer focused and less monotonous for those working in support. The result was a huge reduction in outstanding client requests, happier customers according to the surveys and greater throughput of calls. 



The interaction with other departments (Development, Product Management, Sales & Consulting) also improved.