The Oracle Primavera Support Community is now live!
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Hi Mike,
Of course, and we at Oracle also have direct phone and web support 24*7, 365 days per year. The support communities are just one of a number of service benefits available to customers who have a valid support contract. For anyone that wishes to know more about these benefits, please go to
http://www.oracle.com/support/premier/index.html
Thanks for your interest in the service!
Regards
Tony
Hi Tony
On the rare occasions that I need help with my Asta software I phone the support line and they sort me out directly.
I can if I wish use their support website but the phone is much more personal.
Best regards
Mike Testro
Hi All,
The new Oracle community for Primavera users is part of the My Oracle Support portal, and therefore access to My Oracle Support is required for access to the community itself.
This is part of the overall support service offered to all Oracle Primavera users who are under a valid support contract.
Thanks!
Hey PP
Now is the chance to copy all Primavera queries onto the Oracle Support platform and check the quality of the advice against that given by PP members - the difference in response time will be interesting.
I am assuming that the new service will be open to non Primavera licence holders.
Best regards
Mike Testro
Hi Samer
Correct, the Oracle Community on My Oracle Support is moderated by Oracle engineers, and those engineers can and will assist with any posts or threads that pop up on that community.
Sorry if that was not clear from the original post. Hopefully you will be able to drop by!
Thanks
Tony
Dear Tony,
So you mean that you will not answer questions of PP members here, and you are interested in posting the new website only.
With kind regards,
Samer
Hi Samer
The message posted is just letting the forum members know of the launch of the Oracle Primavera community via the My Oracle Support portal. You can access the community via the URL in the original post, for any Planning Planet forum members that are interested in making use of this new community.
Regards
Tony
Dear Tony,
Do you mean that you want PP members to post their questions at another site?
With kind regards,
Samer
I look forward to seeing the users log onto the Oracle Primavera community to get the help they are after!
Thanks
Tony
Hi Tony
I will believe it when I see it.
Powerproject has a constant watch on queries for their software - luckily they are few and far between.
Primavera / Oracle however have a massive task - currently 4943 topics to P6 + P3 against 108 topics to PowerProject - good luck.
Best regards
Mike Testro.
The My Oracle Support community is fully moderated by qualified Oracle Primavera support engineers. If you post a thread on the forum, it will be looked at by the moderators as well as many other people who can assist you in your queries.
Thanks!
Dear Tony,
Welcome to PP.
How about answering all the questions that are raised about P6 with the correct answer immediately when they arise. This will get the discussions rolling.
With kind regards,
Samer