Key Performance Indicator(s) for Planning Department.
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Some examples are :
1)Average delay (in days) for reports (-ve:good, +ve:bad)
2)% Planned jobs = Number of jobs planned/Total number of jobs during a specific period (say month)
3)in each project : Number of hrs spent on unplanned activities / Total project manhours
4)Time taken to schedule 100 activities
Dear Jubin,
The Major requirement in each process is to reduce the cost of production and increase the customer satisfaction.
You will need to analyze your products (what you are delivering to others) and make sure that the scope, time, and budget is achieved to the satisfaction of the customer.
Being responsible for a single process within the organization, it would be "new thinking" to consider the people who give you the information and the people who receive your products as your customers.
Best Regards,
Samer
Dear Dieter,
Thank you very much. Actually I signed up in the KPILibrary (as a free account) and currently Im developing my KPIs there.
Thank you very much Chris for your comment too.
Thanks again, merry Christmas and happy new year to both of you.
Jubin
Hi Jubin,
Dieter has given you really good advice; I’ve found http://kpilibrary.com/ to be very useful.
Good luck
Chris Oggham
Jubin
maybe youll have a better feeling on KPIs after a look into those sites.
- http://kpilibrary.com/; registration required without costs
- http://www.epmreview.com/KPI-Library.html
Regards
Dieter
For example, I can think of the required man-hours for developing the time schedule of the project.
This KPI can be measured for each project and considering the extent of the project (i.e. the number of activities). Then an average could be calculated (xxx manhours per activity).
This could be a target for reducing by using previous project experience, using more efficient plannning methods, etc.