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Management: helping manging the 3 different teams (Client Service, Tele Sales Service, BPO)
Project Management : Launching and monitoring of different clients projectsi (creation of scripts, processes, data basesréation des process et des scripts, suivi des bases de, implementation and monitoring CRM)
Clients Relation : Daily communication with the client, reporting, weekly production comities and monthly piloting comities
HR :CV Sourcing through different sources (Announces, Facebook, Advertising, Street marketing), Selection of CVs, Recruitment interview and training of canddates).
Reporting : Statistical control of the the different team performances