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Use operational experience and understanding to ensure that the automated schedule has produced work schedules that give appropriate priority to high risk work and sites.
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Managing work schedule and dealing with jobs that cannot be automatically scheduled or are in jeopardy to ensure that business objectives and LOS are met.
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Monitoring the progress of work to ensure that potential jeopardy situations are identified early and dealt with proactively.
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Use operational knowledge and experience, and expertise in telemetry and other systems to monitor alarm status of operational sites.
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Interpret and process alarms in accordance with business guidelines to prevent unnecessary workloads from being deployed to field resources.
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Provide reports based on statistical analysis of alarm information.
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Monitor status of telemetry infrastructure and deploy telemetry service personnel where appropriate.
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Use experience and knowledge of wastewater processes to pro-actively monitor process operation of vulnerable and
other identified sites to spot issues before processes fail.
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Use and analyse weather radar systems, Environment, to provide weather reports to customers; identify sites likely to
be detrimentally impacted by pending severe weather and escalate potential problems as necessary.
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To assist Impact/Operation Managers in taking real time decisions, by analysing all available infrastructure and system
information.
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Ensure a proactive response to infrastructure processes in order to maximise the system potential.
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Use experience and knowledge of operating systems to manage Help Desk, first line support for Field Operatives.
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Sole responsibility for ensuring verbal contact is made for high priority and out of hour’s work, to ensure acceptance of
