Anglair Ltd.
Service Administrator
* Employed in local regional branch of countrywide company supplying and maintaining air compressors and associated equipment.
Responsibilities: Allocation of engineering manpower (6 x multi-skilled personnel) and materials to breakdowns and scheduled servicings of compressed air equipment within Suffolk, Norfolk, Cambridgeshire and Essex, and provide assistance to branches in neighbouring regions.
> Supervision of four other administration staff, and deputised for Branch Manager
as necessary.
> Invoicing of customer services.
> Established library of microfiche, CD-ROM and hard-copy resources to permit
parts identification of BroomWade, Hydrovane, HPC, Atlas-Copco and various
other equipment types.
> Processed warranty claims in respect of franchised equipment, including return of
defective items to respective manufacturer or supplier, and recovery of costs.
> Customer queries and liaison.
> Updates to customer equipment-life records.
> Support in ordering and purchasing spares from manufacturers and suppliers.
Achieved proficiency in BCT and Matrix Impact computer systems for inputting and invoicing duties.
GAH (Refrigeration) Ltd.
Operations Superviser
* Employed in Service Department of company specialising in design, manufacture and maintenance of road transport refrigeration units.
Responsibilities: Identification of components using computer-based and hard copy records. Co-ordinate provisioning of spares and specialist tools for sixteen company engineers plus authorised sub-contractors, in U.K. and E.C.
> Supervision of six other administration staff.
> Co-ordinate dispatch of all spares via carrier companies and post.
> Managed sales process, from initial inquiry through to invoicing, of refrigeration
spares to a diverse range of customers and end users in the U.K. and the E.C.,
including, agents, vehicle bodybuilders, and freight transport companies.
> Introduction and development of company’s Non-Conformance Reporting system.
> Introduction and routine operation of spares shortages listing, updated daily.
> Support in allocation of engineering resources to transport refrigeration unit
breakdowns, nationwide, and subsequent invoicing.
> Support in compilation of spares catalogues/price lists for entire product range.
> Dealt with routine queries.
In the above, acquired further skills and experience in other computer applications such as Pegasus Opera, Microsoft Excel, Works and Word.