France (EU.FR)

Internship of 3,5 months: in charge of the intern communication and of event project (organize the annual event of the company which gather 450 persons, organize activities, business presentations, find the place, think and create the communication means to promote the event, …)

Gestion de la relation client, réponses aux questions, gestion de litiges

Collecte et synthèse des informations client

 Suivi et amélioration du taux de conversion et de rétention

Analyses quantitative et qualitative des données relatives à la satisfaction client

 Gestion des nouvelles fonctionnalités / nouvelles procédures commerciales

Télémarketing

MSc Project Program Management & Business Development Campus Paris 

Activities Coordinator within the Thérèse Roméo School, Nice, France

Supervised children from 6 to 10 years old

Monitored and supervised children in and out of school

Established and implemented educational projects

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Organized educational and sports games

Customer Reception, Banque Populaire, Paris

Greeted and advised clients

Answered to telephone inquiries

Handled clients to be dealt with their advisor

Customer Check cashing

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Customer Reception, Banque Populaire, Paris

Greeted and advised clients

Answered to telephone inquiries

Handled clients to be dealt with their advisor

Customer Check cashing

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Im currently doing my Master 2 at SKEMA Business school in Management of Projects & Business Development

I'm student at SKEMA Business School in Master2 Project & Programme & Business Development