Received from Primavera - better note it for future reference folks

Dear Nigel,

Thank you for asking about this. Because we’re a US owned company, we’re bound by US Trade Laws and Embargoes. It may seem a bit strange, but even allowing someone look at a copy of the manual is considered an export (because you’re giving them knowledge and information).

As there are certain people and countries we’re not allowed to trade with, Primavera can not issue a general authorisation for manuals (or any other materials) to be sent out to people who are not already Primavera customers. We provide demonstrations and information on our website and have PARs all over the world who potential customers can contact if they would like further information about our products. There is a list of PARs on our website, too (if you go to www.primavera.com and click the "Partners" link)

I’m sure you’ve already inferred this from the above, but please do not post any Primavera documentation on the forum or send it to anyone on the forum. Rather, please ask them to take a look at our website, or to get in touch with us (or one of our PARs) directly for further information.

I shall now close this incident. If you have any further problems or would like to discuss this incident further, please feel free to update this incident through POINT (which will automatically re-open it) or contact us on +44 20 8563 5555 or uktech@primavera.com and we will gladly either re-open this incident or create a new one, as appropriate.

Thank you for contacting Primavera Support. If you have any questions or further problems please contact us again.

With regards,

Miss Ceri Wilkinson
Primavera Customer Support