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Printing / Plotting Problems

3 replies [Last post]
Sun, 2006-10-22 08:20
Michael Dubeau
User offline. Last seen 1 year 2 weeks ago. Offline
Joined: 10 Oct 2006
Posts: 4
Groups: None
Hi All,

Lately, everytime I print a schedule (no matter the size or to what printer or plotter) I get the dreaded ’Suretrak has encountered a problem and must be closed’ message.

Has anyone run into this before? Any suggestions?

Thanks in advance,

Michael
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Replies

Fri, 2006-10-27 19:23
#1
Paul Harris
User offline. Last seen 1 year 35 weeks ago. Offline
Joined: 11 Apr 2001
Posts: 618
Groups: Content Moderators, GPCCAR Editors
Michael

Alex is 100% right you must have the latest patch, it is up to Version 3.0c now but Version 3.0b is esential for any hope of reasonable printing. Select Help, About SureTrak to find the patch number

If you have a long path to the SureTrak files this still causes problems therefore mapping a network drive to give a shorted path also helps with printing.

Like MSP it is well worth leaving out a logo in the header and foooter.

If you are still having issues with printing to Adobe then the solution ID 2001122118299 on the Primavera Knowledgebase has some suggestions on how to tweak Adobe,

Paul E Harris
Eastwood Harris Pty Ltd, Melbourne, Australia
Planning and Scheduling Training Manual & Book Publishers & Consulting
www.eh.com.au
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Thu, 2006-10-26 07:52
#2
Michael Dubeau
User offline. Last seen 1 year 2 weeks ago. Offline
Joined: 10 Oct 2006
Posts: 4
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Thanks Alex,

I was under the impression that I had the latest patch installed...that fixed me up. Thanks again.

Michael.
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Sun, 2006-10-22 20:33
#3
Alex Wong
User offline. Last seen 11 years 35 weeks ago. Offline
Joined: 12 Feb 2003
Posts: 874
Groups: TILOS
Michael

Have you install all the Patch file yet. There are few known printer problem with P3 and suretrak where the Patch fixed most of the error

Install the patch and try again if you have not install the Patch File yet

HTH

Alex
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