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Password Recovery -Not Working

2 replies [Last post]
Tue, 2011-06-07 09:02
Shahril Azraf
User offline. Last seen 6 years 21 weeks ago. Offline
Joined: 16 Mar 2009
Posts: 14
Groups: Building Information Modelling, Civil Engineering, GPC Malaysia, GPC Qatar

Just wanna highlight that the Password recovery system is not working,

I can login to my profil using the one time access but i cannot change the password as it will give me an error "username/email has been registered".

 

Currently i'm login to PP using the one time login each time to login.

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Replies

Tue, 2011-06-07 09:37
#1
Shahril Azraf
User offline. Last seen 6 years 21 weeks ago. Offline
Joined: 16 Mar 2009
Posts: 14
Groups: Building Information Modelling, Civil Engineering, GPC Malaysia, GPC Qatar

Thanks guys

Thats fast!

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Tue, 2011-06-07 09:26
#2
PP Admin
User offline. Last seen 5 days 9 hours ago. Offline
Joined: 23 Jan 2009
Posts: 806
Groups: Building Information Modelling, GPC Malaysia, GPC Qatar, GPCCAR Editors, Spider Project Team, TILOS, TURNAROUND & SHUTDOWN (T/A & S/D), Women in Planning & Scheduling (WiPS)

Dear Shahril,

We recieved your email and have replid with a new password etc.  For some reason we have two membership accounts for you with the same email address, which was causing the system to become confused.  We have resolved it and sent you some working login credentials.

Thanks for the update and sorry for causing you some problems.

Regards... PP Admin Team

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