Lead planner / Planning Manager /Project Manager, Accenture, All Business Process and Software Projects
I. Project Management • Managed day-to-day operational aspects of projects and scope. • Analyzed, evaluated and prepared project proposals to prospect clients. • Created and executed project work plans and revises as appropriate to meet changing needs and requirements. • Mitigated team conflict and communication problems • Identified resources needed and assigns individual responsibilities. • Effectively applied our methodology and enforces project standards. – mostly Agile Development • Minimized our exposure and risk on project. • Reviewed deliverables prepared by team before passing to client. • Overseen applications programming and analysis including developing, installing, and maintaining applications programs • Prepared for engagement reviews and quality assurance procedures. • Ensured project documents are complete, current, and stored appropriately. II. Project Team Communication • Held regular status meetings with project team – Daily scrum meetings. • Facilitated team and client meetings effectively. • Effectively communicated relevant project information to superiors. • Delivered engaging, informative, well-organized presentations. • Resolved and/or escalates issues in a timely fashion. • Communicated difficult/sensitive information tactfully. III. Client Management • Sought opportunities to increase customer satisfaction and deepen client relationships. • Managed day-to-day client interaction, set and managed client expectations. • Developed lasting relationships with client personnel to foster client ties. • Communicated effectively with clients to identify needs and evaluate alternative business solutions. • Built a knowledge base of each client's business, organization and objectives. IV. Project Accounting • Managed project budget. • Tracked and reported team hours and expenses on a weekly basis. • Determined appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project. • Analyzed project profitability, revenue, margins, bill rates and utilization. • Followed up with clients, when necessary, regarding unpaid invoices.
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