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Pearltrees

Lucas Barbier

Posted Sat, 2018-09-22 17:43 by Lucas Barbier
First Name: 
Lucas
Last Name: 
Barbier
  • Built and implemented sales operations with Brands
  • Designed and effectively iterated the customer training process
  • Successfully Managed a portfolio of 30 institutional clients,
Professional Since: 
Apr-2017 (8.3 yrs experience)
Oldest experience: 
Apr 2017 (8.3 yrs experience)
Years Experience: 
48

Project Manager, Pearltrees, Pearltrees Customer Success

Posted Sat, 2018-09-22 17:43 by Lucas Barbier
START Date: 
April, 2017
END Date: 
December, 2017

Worker as Customer Success Project Manager:

• Designed and effectively iterated the customer training process to maximize the attitudinal loyalty and churn rate
• Guided clients to ease the discovery of the Pearltrees App through more than 300 hours of training workshops
• Successfully Managed a portfolio of 30 institutional clients, leading to a 110% churn rate
• Administered the customer support in English and in French for the 3.5 million Pearltrees' customers

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