• A customer-centric and systems-driven approach to designing business solutions. Comfortable in interacting with people across hierarchical levels for smooth project execution.
• Sound skills in project coordination activities entailing planning, scheduling, negotiations with the client for service level agreements/ terms as well as application maintenance & enhancement, project progress monitoring, regular reporting to various stakeholders and delivery as per quality, time and budgetary norms.
• Comprehensive understanding of Microsoft Dynamics CRM Technology, Framework, Complex IT Requirements ITIL Framework, Networking concepts, IT communication, Administration and Maintenance in multi-platform, multi-tasking and fast paced environments.
• Dexterity in designing & implementing Dynamic CRM specific Solution for Financial Services sector.
• Strong people and project management skills, including the ability to lead multiple simultaneous projects.
• Deft in Designing of the functional Spec, workflows and technical design documents basis client’s requirements
• An effective leader with proven abilities in leading larger teams during the project phase and guiding team members and enabling knowledge sharing among the team.
• Responsible for Module wise task allocation, scheduling and tracking of the modules to achieve the mile stones

• Documentation of the review plans and review document

Project Management

• Coordinating various project related activities involving project planning, execution and management in tune with the core business objectives (including effort/ time/cost estimation/risk management).
• Executing project plans within pre-set budgets and deadlines. Managing development and release cycles, and coordinating the software releases for projects.
• Monitoring project progress as per scheduled deadlines for various tasks. Taking necessary steps to ensure project completion within time, cost and effort parameters.
• Management of Risks and Issues, configuration management, change control Detailed Project reporting including milestones progress, financials. Third Party (Vendor) management. Project Delivery.
• Development of detailed documentation on Project Brief/Business case, Project Initiation Document, Project and Stage Plan. Resource planning and management and scheduling of activities. Project Kick off meeting, scoping/business process analysis.

Solution Architecting

• Interfacing with onsite/ offsite teams for business requirements gathering, conducting system analysis and finalising techno-functional specifications to design flexible and secure CRM solutions.
• Translating the client's business requirements into specific system, application or process designs.
• Working with client personnel & executives to identify functional requirements. Subsequently working with and leading other team members in the identification, justification and design of the client's solution.
• Defining escalation / response / resolution time for reported problems on the basis of criticality; resolving support / operational issues.
• Maintaining MIS for all phases and reporting project progress to the client; meeting deadlines without compromising quality norms.
• Technically involved and influencer in designing Physical Microsoft Dynamic CRM environment.

FUNCTIONAL

~ Project Management                                                    ~ IT Operations Management                             

~ IT Infrastructure Management                                      ~Business Process Reengineering

~ Solution Architecture                                                   ~ System Integration                                          

~ Vendor Management                                                   ~ Client Relationship Management

~Time Management                                                        ~Adaptability