Skill                                                   Level                       Years practiced

MS Word, Excel, Internet                 Expert                       More than 5 years 

Tolerant to Tension & Pressure  

Work environment                            Expert                       More than 5 years    

Customer Orientation                        Expert                      More than 5 years

LANGUAGES

Language                                     Level                             Years practiced

Arabic                                         Mother Tongue                More than 10 years    

English                                       Second language              More than 10 years

OTHER SKILLS

• Technical knowledge to carry out the duties and responsibilities of the post.
• Proven ability to provide support, guidance and training to colleagues.
• Must possess strong analytical skills.
• Must be able to prioritize tasks and make important decisions.
• Proven people management skills.
• Strong communication skills.

PROFESSIONAL EXPERIENCE

May 2011 – Jul 2013                                          Operations & Cargo Manager

Present:                                                                 UPS Yemen.

                                                                               Damascus St, Sana’a, Yemen 

Nov 2006 – Aug 2010                                    Customer Service Supervisor

Present:                                                         Acting Manager

                                                                        DHL Yemen Ltd,

                                                                        100 Hadda St, Sana’a, Yemen

June 2002 – Oct 2006                                          Customer service advisor

Present:                                                                 DHL Yemen Ltd.

                                                                               100 Hadda St, Sana’a, Yemen